I'm sitting in the last round table discussion, and Katie Paine just said something interesting:
Most of the comments made on the Internet are neutral. If you're like me, you would assume that most comments are either one way or another. Neutrality doesn't come to mind when I think about Social Media.
I can take this two ways:
1. Wow, it's really nice that people don't go off the deep-end every time they say something on a blog, Web site, profile or whatever.
2. Is this a warning sign that we can't get the real views from people? Are the polar opposite views true, "un-skewed" views? Neutrality is not something we'd want if we're trying to get opinions or suggestions for a company.
Just some thoughts. Take 'em or leave 'em.